The Masonic Exchange Reviews | masonicexchange.com @ PissedConsumer

Shandreka Qpw

Foley, Alabama

You stated that I receive my items I check my mailbox I have not received anything

Feb 24, 2021

Hi had a statement from you saying that it was delivered by 7:00 p.m. and I check my mailbox those items are not here that's the items 2 of the Prince Hall emblems and ahead some more items I don't order least about a 100 and some dollars from you guys the 1st order came through but I'm checking my mailbox nothing is there nothing has been delivered

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Anonymous

Guest-1313227

The 32nd degree sash didn't have the rose on it

Jul 25, 2018

Nothing happen, just the rose wasn't on the 33nd degree sash.

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Anonymous

Guest-1085851

Item Never Received

Aug 10, 2017

1.0

I placed an order with The Masonic Exchange which was never received. The item I ordered was supposedly in stock and I was informed I would receive a shipping confirmation email when it was shipped. I patiently waited for one week before contacting them about my order. They informed me the item would be shipped in two weeks on a certain date. That date came and went without them shipping the item as promised. They never responded to my messages after that date. This makes this store and the individual that owns it a thief and a liar. I contacted the Better Business Bureau and filed an official complaint. The Masonic Exchange ignored them as well. The individual running this so-called store is a thief, a liar, and unscrupulous. Avoid doing any business with him at all costs.

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Reason of review:

Order processing issue

Anonymous

Guest-1066802

Still waiting on my order

Jun 27, 2017

Didn't receive my order yet will be calling my lawyer will never order from this web site again

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Reason of review:

Problem with delivery

Anonymous

Guest-955341

Dirt cheep

Nov 15, 2016

Orderd an apron and it took forever to get it. And when it did come the clasp on the belt was broken and the leather had dirt and fly *** all it. The item is of very low quality all of the metal parts are made of white cast very brittle. I now know why it takes so long to get things from this outfit. All of the items are orderd from Pacastan as the orders come in. After reading the other reviews I didn't bother calling them just stay clear of this garbage brothers. I can get this on Ebay for nearly nothing.

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Loss:

$200

Reason of review:

Bad quality

Anonymous

Guest-760205

Bronx, New York

Absolutely Unprofessional

Dec 29, 2015

1.3

I purchased an apron from The Masonic Exchange and I was sent a damaged product two weeks later. I had to return the item, and was then told that a new one would be sent to me in a week. I waited over a week, and received nothing, not even an email or a phone call. I spoke to "the supervisor" and was told that they didn't even know I sent it back and they were going to send it out "asap". I waited over two more weeks and did not receive anything. When I called them back, the same person said that he had no more left and was waiting for more to come in the mail. He then assured me that I would have it in a week. I waited over another week, still nothing. I called back, they told me to wait another week, still nothing. I finally waited almost two months for my item and they STILL didn't have it in stock. Unbelievable. I had to cancel and get my money back. So unprofessional, I'm sorry I wasted my money and time on this website. The man's name is Issac and he might be the only person who works there from what I've experienced. I will never shop here again, nor will I recommend it to anyone else.

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Loss:

$30

Reason of review:

All of the above

Preferred solution: Full refund

Kimberli Hsp

Items not delivered

Jun 16, 2014

On May 12, 2014 I ordered 22 Gold Color BIG 1"MASONIC LAPEL PIN TIE TACK LOGO FREEMASON FREE MASON MASONRY SHRINER from Amazon Marketplace Seller, The Masonic Exchange, LLC. The package was sent to my Shipping Address in Miramar, Florida. I do not reside in the USA and therefore I only received the package personally on Monday, June 9, 2014 after arriving in the USA. Upon receiving and opening the package, I discovered that only one pin was included in the package albeit the packing slip indicated that all 22 were inside. I immediately contacted Amazon to report the problem. The representative indicated that they would contact the seller about the matter. I indicated that I would have been leaving the USA on Saturday and that I would need to receive the items by Friday, June 13 or I would no longer be interested in the items. The seller acknowledged that the items were not sent, but refused to pay for expedited shipping. Consequently, I did not receive the items prior to my departure from the USA, and as such I was no longer interested in the items and I requested that the seller refund my credit card for the 21 items that I did not receive. The seller refused to give me a refund. Fortunately after making a full complaint to Amazon they refunded my money. This has been a horrible experience, which is truly unfortunate as I was satisfied the first time that I did business with them and had intended on making many more purchases with them. I actually wanted 50 pins at the time the order was made, but only 22 was available. I will not order anything more from them!

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Loss:

$152

Anonymous

Guest-518846

South Milwaukee, Wisconsin

The Masonic Exchange Sticker Review

Aug 06, 2014

I ordered a large square and compass sticker and beer received a confirmation email. I left a comment on the website asking why this happened. I then received the package, only to find a large Cummins Diesel sticker. I called the Masonic exchange number and left 2 voicemails and haven't received a call back. Disgusting.

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Reason of review:

Poor customer service

blackpulpit l

Dallas, Texas

$700 ring falling apart

Oct 11, 2012

Updated by user Oct 12, 2012

despite the no return after 1 month policy, they replied quickly and offered to send a new ring in exchange for the old one. I would erase my complaint, but I don\'t think this site will let me.

Original review Oct 11, 2012

Bought $700 ring and months later it is fracturing all over and chips falling off. I took it to a jeweler for repairs and he pointed out fracture lines all over the ring and said it's a bad casting and there's nothing they can do for bad gold. I came back here only to realize there are no returns after 30 days! I'm sure the reason being that 30 days is not long enough for even the junkiest rings to fall apart. My suggestion is to beware of masonic exchange; they are way overcharging for cheaply made junk.

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Loss:

$704

2 comments

Guest-777622

Jan 24, 2014

It's a good business in my opinion. I tried to delete the comment and it doesn't let you do that. That is why there was a follow up comment explaining.

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Rob S Lcp

Raleigh, North Carolina

Masonic Exchange great service

Oct 02, 2012

I phoned Masonic Exchange 9/26/2012 see if I could get two watches that I needed by October 17,2012. There was no one in the office so I left a message. Then I decided that to save time I would place the order on line. I later got an automated Email thanking me for my order but, the arrival date was later than when I needed them. The next day before I could call the company I had an Email from gentleman named Greg saying that he heard my phone message and would ship the watches that day. It is now October 1st and I have them in my hands and they are exactly what I ordered. That's why this company is rated A+ by the Better Business Bureau. Not sure who posted the other comments but they would not sign their names. B.Schweigert

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Loss:

$300

Raelle Pgy

Hong Kong, Hong Kong

Money taken, nothing delivered.

Mar 21, 2008

I sent The Masonic Exchange nearly US$300 three months ago and despite several e-mails, I have yet to receive a reply or the ring I ordered. I would urge any masonic brethren to avoid this company and to spread word of how poorly they treat their customers. They are a disgrace, and having read several of the other complaints about this company on various websites, I very much suspect the ring, if it ever arrives, will be of very poor quality and bear little or no resemblance to the picture of the ring shown on the online catalogue.

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Loss:

$270

2 comments

Rob S Lcp

Oct 03, 2012

I phoned The Masonic Exchange 9/26/2012 see if I could get two watches that I needed by October 17,2012. There was no one in the office so I left a message.

Then I decided that to save time I would place the order on line. I later got an automated Email thanking me for my order but, the arrival date was later than when I needed them. The next day before I could call the company I had an Email from gentleman named Greg saying that he heard my phone message and would ship the watches that day. It is now October 1st and I have them in my hands and they are exactly what I ordered.

That's why this company is rated A+ by the Better Business Bureau.

Not sure who posted the other comments but they would not sign their names. B.schweigert

Helpful

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Unhappycustomer

Culpeper, Virginia

Ring Ordered, but never delivered.

Mar 21, 2008

After viewing the Masonic Exchange website (masonicexchange.com) I decided on, and ordered, a $350+ ring. My credit card was charged two months ago. The delivery date has come and gone and the ring still has not been delivered. I have tried several times to e-mail and fax them for information into the where abouts of the ring and have not heard a thing from them! All attempts to contact them have been returned with silence. I could understand delays in manufacturing this, but ignoring all customer communication is unprofessional. This is an unethical business in my view. I highly recommend you take your business somewhere else...

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Loss:

$380

1 comment

Guest-78601

Oct 13, 2009

I ordered a ring on October 5, 2009...received it today, October 13! The ring is exactly as described and fit perfectly. They could work on their customer communication a little other than that it was an excellent transaction

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Anonymous

Guest-110836

Boulder, Colorado

Ring Cheaply Made and Costly!

Feb 05, 2008

Purchased a ring from this website 6 months ago at a cost of over $500. It took over 3 months for the ring to be shipped to me. I am furious that the ring is like a crackerjack box ring in comparison to quality. The image on the website has a ring that apears to be of high quality, whereas this ring is very thin. Upon seeking help from a Jewelry store about the quality of this ring I discovered the stone is actually a synthetic acrylic similar to plastic. An expensive masonic ring look-a-like that I will likely never wear. This company in my opinion has been an extreme disapointment.

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Loss:

$541

3 comments

Rob S Lcp

Oct 03, 2012

I phoned The Masonic Exchange 9/26/2012 see if I could get two watches that I needed by October 17,2012. There was no one in the office so I left a message.

That's why this company is rated A+ by the Better Business Bureau.

Not sure who posted the other comments but they would not sign their names. B.schweigert

Helpful

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Contact Information

Website:

masonicexchange.com

Mailing Address:

P.O. Box 470 9196 S. Curtis Rd.

Larkspur, Colorado 80118

United States

Phone:

(877) 681-9333

Contact The Masonic Exchange Customer Service

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The Masonic Exchange

The Masonic Exchange Overview

You stated that I receive my items I check my mailbox I have not received anything

The 32nd degree sash didn't have the rose on it

Item Never Received

Still waiting on my order

Dirt cheep

Absolutely Unprofessional

Items not delivered

The Masonic Exchange Sticker Review

$700 ring falling apart

Masonic Exchange great service

Money taken, nothing delivered.

Ring Ordered, but never delivered.

Ring Cheaply Made and Costly!

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